Assalamoalaikum ikhlasBazar We are an online marketplace and these are the terms and conditions governing your access and use of ikhlasBazar along with its related sub-domains, sites, mobile app, services, and tools (the “Site”). By using the Site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the “User Agreement”). This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with, or use this Site.

The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.

Reason to Return a product

  • Product is damaged (physically destroyed or broken) / defective (dead on arrival).
  • Product is incorrect (presentation different on website) / incomplete (missing parts).
  • Please take note that, change of mind / No longer needed (you no longer have a use for the product / you have changed your mind about the purchase) / you do not like the product after opening the package are not eligible for return.
  • Opened product cannot be returned if it contained a seal on the outside of the package and you could read the product license before opening its packaging.

Conditions to Return

For any defective / damaged or incorrect/incomplete product, you must submit the request within 24 hours of receiving the product, the product must be unused, returned in the original and undamaged manufacturer packaging / box including the original tags, original receipt, user manual, warranty cards, freebies and accessories. Please do not put tape or stickers on the box.

If a product is returned to us in an inadequate condition (referred as an invalid return), we reserve the right to send it back to you.

Quality Evaluation

The quality evaluation process may take up to 2-4 working days once the item reaches our warehouse. The refund process will only begin after we have completed evaluating your returned product and if it is deemed to be a valid return. If it is an invalid return, the product will be sent back to you.

Refund Policy

Refund policy only applicable if your product is eligible for refund once we have completed the quality evaluation.

The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank check within Thirty (30) business days of receiving the cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  • If you paid by Cash or bKash, we will ask the bank account info of customer to refund the amount within Thirty (30) business days. (If any special request not received from customer end)
  • If you applied for changing the payment process, we will ask for sending supporting documents for compliance.
  • Please take note that Online Payment charge will be detucted from paid amount.

Order Acceptance / Confirmation

ikhlasBazar Online Store may, in its sole discretion, refuse or cancel any order and limit order quantity. ikhlasBazar Online Store may also require additional qualifying information prior to accepting or processing any order. Once we receive your online order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, act as acceptance of your order. The ikhlasBazar Online Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If ikhlasBazar Online Store cancels an order after you have already been billed, ikhlasBazar Online Store will refund the billed amount.

Shipping & Delivery

Since the actual delivery of your order can be impacted by many events beyond ikhlasBazar Online Store control once it leaves our facilities, ikhlasBazar Online Store cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
As ikhlasBazar Online Store takes care of the dispatch of the products you purchase on the ikhlasBazar Online Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact ikhlasBazar Online Store to resolve them.
ikhlasBazar Online Store uses the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page, you’ll see your item description, price, and estimated delivery date & delivery cost.

Priority Services

Where available, you can also choose a faster delivery method for each item on your order, for an additional fee:

Delivery times vary according to your selected delivery address, availability of your items, and the time of day you place your order.

Shipping Cost

The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Courier Delivery cost includes tip.

In-Store Pickup

ikhlasBazar Online Store offers in-store pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. ikhlasBazar Online Store will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, ikhlasBazar Online Store may cancel it.

Pickup Contact

If you select in-store pick-up, you may designate a third party to pick up your order. You must provide the name, Mobile number, and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. The third party will need to bring a government-issued photo ID and order number for pickup. ikhlasBazar Online Store is not responsible for actions taken by the third party once your item(s) have been picked up.

Bangladesh Shipping Only

Products purchased online from ikhlasBazar Online Store will only be shipped to addresses in Bangladesh.
বিঃ দ্রঃ ikhlasBazar অনলাইন স্টোর থেকে পণ্য অর্ডার করার সময় অনলাইনে উল্লেখিত পেমেন্ট গেটওয়ের মাধ্যমে পেমেন্ট করুন বা শো-রুম থেকে পণ্যটি গ্রহণ করার সময় শো-রুমে পেমেন্ট করুন অথবা ক্যাশ অন ডেলিভারির ক্ষেত্রে পণ্যটি আপনার বাসায় ডেলিভারি করার সময় পেমেন্ট করুন।

এর ব্যতীত কেউ যদি ফোন করে বিকাশে বা অন্য কোন মাধ্যমে পণ্য ডেলিভারি বাবদ টাকা পাঠাতে বলে, তা অবশ্যই পরিহার করুন। কোন সম্মানিত ক্রেতা যদি ভুলঃবশত কোন ব্যক্তি বরাবর বিকাশে বা অন্য কোন মাধ্যমে টাকা প্রেরণ করেন, তার দায়ভার ikhlasBazar বহন করবে না।